Administration
Executive Director
Nicole Walske
204-822-2601 |
email

Provides direction, leadership and management of all clinic operations including:
- HR
- Financial
- IT
- Recruitment
- Community Relations
- Works in partnership with the Menzies Medical Centre Directors Group
Financial and Administrative Officer
Nicole Burnett
204-822-2608 |
email

- Management of Menzies Medical Centre’s cash flow
- Calculate and manage each physician’s cost share payments
- Billing for stipends for the following physician shifts: ER, Doc of Day, Obs call, Ortho call, Personal Care Home on-call, Contract physician hours
- Works together with Executive Director in preparing yearly budget
- Process staff payroll and administer staff benefits
- Process accounts payable
Systems Administrator
Jeremy Bogaard

- Management and supervision of computer services.
- Security, maintenance, upgrades, & succession planning.
- Accuro liaison
- Training support
- Reporting and communication
Departments
Billing Department
- Process claims for all services provided by physicians/providers at the clinic, Boundary Trails Health Centre, Personal Care Homes, and other locations
- Code, investigate, submit, reconcile and pursue payment
- Provide training for new physicians/providers and are available for one on one follow up
- Hold billing seminars for physicians/providers
- Update physicians/providers on billing changes
- Communicate with Manitoba Health and Doctors Manitoba to support physicians
Transcription/Health Records
- Type, send and/or book referrals
- Scheduling and consult letters for specialized practices
- Coordinate pre-op appts, forms and investigations
- Incoming and outgoing medical record transfers
- Book anesthesia consults, coordination of all information to slating departments
- Requisitions for Boundary Trails Health Centre/Winnipeg etc
Nursing Department
- Process tests
- Take measurements
- Give vaccines and medications
- Relay messages to and from the physicians/providers, and assist with procedures
- Stitch removal
- Dressing changes
- Checking newborns with jaundice
- Vision screening
Lab Entry Department
- Manually enter lab values
- Receive interfaced results and confirm in correct chart
- Retrieve requested data for physicians and providers
Scanning/Document Department
- Scan and enter documents and reports into patient charts
- Retrieve requested reports for physicians and providers
- Receive and process faxes
- Reconcile diagnostic and lab requisitions
Reception
- Receive and greet all incoming patients and visitors to clinic
- Answer and direct phone calls
- Book, cancel and reschedule appointments
- Check patients in for their appointments and assist them to the correct physician/provider
- Send and receive faxes
- Provide information as requested and directed
Promotions and Marketing
- Clinical Teaching Unit (CTU) financial manager
- Forward changes that need to be made to our website
- Monitor and post Menzies Medical Centre information on Instagram
- Assist with changes to be made to Lightning-Bolt Scheduling
- Create a week to week schedule that assists staff at MMC and BTHC with knowing where physicians/providers are working for the week
- Create a monthly newsletter that notes birthdays, anniversaries and upcoming events as well as news within the clinic
- Coordinate monthly health related articles for media
Chronic Disease Management Quality Improvement
- Monitor and manage Primary Care Quality Indicators
- Manage enrolment / Manitoba Home Portal, including enrolling, de-enrolling, updating patient enrolment
- Tracking panel sizes, increases/decreases
- Comprehensive Care Management Tariffs
- Creating physician’s compliance reports
3rd Party Forms & Billing Dept services include
- Manage sending and receiving requests for information to 3rd Party (Education, Employment, Government, Insurance, etc)
- Send and bill reports and information to Workers Compensation Board for work-related injuries
- Billing of clinical services and supplies not covered by provincial health care coverage